Store Policies
Your Statutory rights are not affected by any of the following store policies.
Making A Purchase
Making a purchase could not be easier. Just browse our web shop, and add any items that you wish to buy into the shopping basket. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
Please note: Given the diversity of the use of our products we advise our Customers to ensure themselves that the product meets the requirements of their application. The responsibility for the application and the use of the product remains with the Customer
We currently only accept credit card payments and Paypal.
We accept Visa and Mastercard. Your card details are securely handled by our payment solution.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. Errors and Omissions Excepted.
Shipping And Handling
Next working day delivery is available within mainland UK, charges apply and cut off time is 2pm. All our deliveries are handled by DPD or Royal Mail. Next working day delivery is not available outside of mainland UK including Scottish Highlands & Islands, Isles of Scilly, Isle of Man, Southern & Northern Ireland.
All our deliveries require a signature at delivery unless the 2nd class un-tracked option is selected. Please note if you choose this service we can not be responsible if it goes missing. It is the responsibility of the Customer to insure that someone is available at the delivery address to sign for the parcel. When there is no one at the address the courier will leave a card to show that they have been and how to re-arrange a new delivery or collection. Viking Industrial Products Ltd cannot be held responsible for items that have been left by the carrier at the request of the customer. Stolen, lost or pilfered deliveries left in this manner will be entirely the responsibility of the customer. This request must be made at the time of ordering as the courier will not leave items without a signature unless indicated to do so in writing by Viking Industrial Products Ltd. DPD will contact you independently via text/e mail (if you have provided your mobile number/e mail address at point of order) with when you can expect your delivery. At this point you can advise them of any alternative delivery instructions.
The carrier will attempt to deliver items a maximum of twice. Viking Industrial Products Ltd will not be responsible for extra delivery charges that arise as a result of failed deliveries. Charges for extra delivery attempts or change of delivery address will be payable by the customer. There is a £10 charge to the customer for consignments that are returned to Viking Industrial Products Ltd due to a failed delivery.
Delivery charges only cover mainland and parts of the UK anything out of that area may be subject to additional carriage charges, we will advise you of these carriage charges before sending out your goods so you have the opportunity of selecting a mainland UK address or cancelling your order.
Please note: Cut off time for Next Working Day UK Mainland Deliveries 2pm (Saturday delivery service cut off 2pm on the FRIDAY) & we are unable to deliver to PO boxes. The next day service is not available for Scottish Highlands & Islands, Isles of Scilly, Isle of Man, Southern & Northern Ireland or outside of mainland UK. Any shortfalls must be advised within 7 working days otherwise we can not be held responsible for them. Maximum weight 30KG per carriage charge for all orders.
Overseas Deliveries to Europe
COLLECTION ONLY. Please note members state VAT, duties and clearance fees will apply and are payable by the receiver. (ALL SUBJECT TO STOCK AVAILABILITY)
Collection
If you would like to collect your order in person from our Trade Counter you can do so by requesting to collect when placing your order. Please use the notes section which appears during the check out process to state collecting. We will then refund the carriage back to your payment method and advise you when your order is ready to collect.
Delivery Schedule
Where items are out of stock we will deliver your order when the order is complete. All deliveries are subject to the stock being available. We will normally dispatch your order to you within 3 business days. In any event you will be updated if lead times are to be exceeded. In all cases we endeavor to dispatch your order within 28 days.
Viking Delivery Service
Viking deliver throughout mainland UK and offer the following options:
(SUBJECT TO STOCK AVAILABILITY)
Standard un-tracked second class service via Royal Mail. Signature not required. Viking can not be responsible for non delivery if this service is chosen £3.95 + VAT
Standard tracked 2 Day Delivery from dispatch of goods (you will be advised if no stock available) requires signature. Sent via DPD
£9.00 inc VAT
Standard 2 Day Delivery to Scottish Highlands & Islands, Isles of Scilly, Isle of Man, Northern Ireland from dispatch of goods (you will be advised if no stock available) requires signature. Sent via DPD £22.50
Southern Ireland and Europe Collection Only
Guaranteed Next Day Delivery (Between 7.30am and 6.00pm requires signature) Sent via DPD. Not available for Scottish Highlands & Islands, Isles of Scilly, Isle of Man, Southern Ireland.
£13.80 inc VAT Please note: Cut off time for Next Day Deliveries 2pm
Guaranteed Over Night Delivery (Between 7.30am and 10.30am requires signature) Sent via DPD
Not available for Scottish Highlands & Islands, Isles of Scilly, Isle of Man, Northern Ireland.
£23.40 inc VAT. Please note: Cut off time for Next Day Deliveries 2pm
Saturday Delivery sent via DPD (requires signature) £27.00 inc VAT.
Not available for Scottish Highlands & Islands, Isles of Scilly, Isle of Man, Northern Ireland. Must be placed by 2pm on the Friday.
Please note: Cut off time for Next Working Day Deliveries 2pm (Saturday delivery cut off time 2pm on the Friday) & we are unable to deliver to PO boxes. The next day service is not available for Scottish Highlands & Islands, Isles of Scilly, Isle of Man, Northern Ireland. Any shortfalls must be advised within 7 working days otherwise we cannot be held responsible for them. Free standard delivery on all orders over £150.00 within mainland UK.
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. We will send your back order on to the original delivery address free of extra charges.
VAT Charges
For orders made from the UK or the European Union, 20.0% VAT is added. Our VAT number is: 500 5528 87
Guarantee (Internet & Website Orders)
We guarantee your satisfaction. We give a seven day returns option on all items (unless they are specials such as die cuts, have been altered or made bespoke- such as embroidered logos or printed tape etc). This will result in a credit within 7 working days for the items, subject to the items arriving in an unused and resalable condition.
Please ensure that you obtain a returns authority prior to sending back any goods and enclose a copy of the returns note in the parcel.
Reaching Us
If you need to reach us, please email us on sales@vikingtapes.co.uk, alternatively, you can call on 01535 610373 or write to: Viking Industrial Products Ltd, Unit 1 Coronation Business Park, Hard Ings Road, Keighley, West Yorkshire, BD21 3ND.
Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at www.legislation.gov.uk/uksi/2000/2334/contents/madel
Standard terms and conditions below: (the small print)
1 BASIS OF SALE
1.1 Viking Industrial Product Ltd ('the Company') sells to its customer ('the Customer') who purchases the Goods in accordance with any order of the Customer that is accepted by the Company, subject to these conditions which shall govern the contract to the exclusion of any other terms and conditions.
1.2 No variation to these conditions shall be binding unless agreed in writing between the authorised representatives of the Customer and the Company.
1.3 Any typographical, clerical or other error or omission in any sales literature, price list, invoice or other document or information issued by the Company shall be subject to correction without any liability on the part of the Company.
1.4 The Company reserves the right without notice to the Customer to make any changes in the specification of the Goods which are required to conform with any statutory or CE requirement or which do not materially affect their quality or performance.
1.5 The Customer shall be responsible for ensuring the accuracy of any order. No order that has been accepted by the Company may be cancelled by the Customer except with the agreement in writing of the Company and on terms that the customer shall indemnify the Company in full against all loss and costs incurred by the Company as a result of cancellation (see point 8.3)
2 PRICING AND PAYMENT
2.1 The price of the Goods shall be the price that is current at the time the order is accepted by the Company (i.e. upon process of the order on the Company's system). The Company reserves the right to alter prices from time to time without prior notification.
2.2 The price is exclusive of any value added tax (unless otherwise stated in writing) which the customer shall be additionally liable to pay to the Company.
2.3 Unless the Customer has an approved credit account with the Company, the Customer shall be required to pay the full price of the Goods at the time of ordering. No order will be accepted until payment has been made. If the customer has an approved credit account with the Company, the Customer shall pay the full price of the Goods (as stated on the invoice(s) in accordance with their account terms.
2.4 The Customer is responsible for ensuring copies of all invoices have been received. Statements are sent on request. Any missing or disputed invoices must be notified in writing within seven days of the statement date to put the invoice in question on hold.
2.5 If the Customer fails to make a payment when it is due then, without prejudice to any other right or remedy available to the Company, the Company shall be entitled to:
2.5.1 Cancel or suspend any further deliveries or orders in relation to the Customer: and
2.5.2 Charge the Customer all costs and expenses incurred by the Company in the collection of overdue monies including without limitation debt collection agency fees and all legal costs.
3 DELIVERY
3.1 All delivery dates are for guidance only and the Company will not be held to any delivery date indicated.
3.2 The Company will make delivery of the Goods where the Customer has paid for delivery, or the order value exceeds the current free delivery threshold. The method of delivery shall be at the Company's sole discretion. Any special delivery requirements shall be charged to the Customer.
3.3 Any unloading of the Goods at the delivery address the customer has requested will be the responsibility of the Customer. It is the responsibility of the Customer to ensure that there is someone at the delivery address to sign for the Goods if so required.
3.4 Where the Goods are delivered by installments, each delivery shall constitute a separate invoice.
3b. LINKING TO OUR SITE
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link from any website that is not owned by you.
Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice. If you wish to make any use of material on our site other than that set out above, please address your request to sales@vikingtapes.co.uk.
4 RISK AND PROPERTY
4.1 Risk of damage to or loss of the Goods shall pass to the Customer at time of delivery or, if the Customer wrongfully fails to take delivery of the Goods, the time when the Company has tendered delivery of the Goods from which point the Company shall bear no further responsibility for damage or deterioration of the goods.
4.2 The Company has 'Retention of Title' claim on the Goods until they have been paid for in full.
4.3 Until such time as the title in the Goods passes to the Customer, the Customer Shall hold the Goods as the Company's fiduciary agent and bailee, and shall keep the Goods separate from those of the Customer and third parties and properly stored, protected and insured and identified as the Company's property. Until such time as the title in the Goods passes to the Customer, the Company shall be entitled at any time to require the Customer to deliver up the Goods to the Company and, if the Customer fails to do forthwith, to enter upon any premises of the Customer or any third party where the Goods are stored and repossess the Goods.
4.4 The Customer shall not be entitled to pledge or in any way of security for any indebtedness any of the Goods which remain the property of the Company, but if the Customer does so all moneys owing by the Customer to the Company shall (without prejudice to any other right or remedy of the Company) forthwith become due and payable.
5 LIMITATION OF LIABILITY
5.1 No guarantee ,warranty, condition or representation on the part of the Company is given or implied nor is it to be taken to have been given or implied by these conditions or from anything said or written in the negotiations between the parties or their representatives prior to the contract and except where the Goods are sold to a person dealing as a consumer (within the meaning of Unfair Contract Terms Act 1977), all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law.
5.2 Where the Goods are sold under a consumer transaction (as defined by the Consumer Transactions (Restrictions on Statements) Order 1976) the statutory rights of the Customer are not affected by these conditions.
5.3 It is the responsibility of the Customer to arrange inspection of the Goods immediately on delivery and prior to signature of a delivery receipt. Shortages, incorrect or damaged goods must be notified by telephone within 24 hours of delivery and confirmed in writing within 3 days of receipt. Non-delivery must be reported in writing within 3 days of receipt of invoice/statement. Claims made outside these limits will not be accepted. It is the responsibility of the Customer (at its own expense) to return any relevant Goods to the Company's premises if requested to do so by the Company to allow inspection thereof by the Company. For the purposes of this clause time shall be of the essence.
5.4 Where any valid claim in respect of any of the Goods which is based on non delivery, any shortfall in quantity or a defect in the quality or condition of the Goods is notified to the Company in accordance with these conditions, the Company shall (in the case of non delivery) supply the Goods, (in the case of shortfall) supply additional Goods to make up the shortfall or (in any other case) shall be entitled to replace or repair the Goods (or the part in question) free of charge or, at the Company's sole discretion, refund the customer the price of the Goods (or a proportionate part of the price) but the company shall have no further liability to the Customer. It shall be the responsibility of the Customer to collect from the Company's premises and Goods returned pursuant to clause 5.3 if the Customer's claim in respect of those Goods proves not to be valid.
5.5 Notwithstanding any of the foregoing provisions of this clause, if the Goods delivered to the Customer shall have been mistreated, damaged or soiled whilst in the possession of the Customer the Customer shall be deemed to have accepted such Goods as being in all respects in accordance with the contract, and no returns will be accepted.
5.6 Except in respect of death or personal injury caused by the Company's negligence, the Company shall not be liable to the Customer by reason of any representations, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, for any consequential loss or damage (whether for loss of profit or otherwise), costs, expenses or other claims for consequential compensation whatsoever (and whether caused by the negligence of the Company, its employees or agents or otherwise) which arise out of or in connection with the supply of Goods or their use or resale by the Customer except as expressly provided in these conditions.
5.7 The Company shall not be liable to the Customer or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of the Company's obligations in relation to the Goods, if the delay or failure was due to any cause beyond the Company's reasonable control including (without limitation): Act of God, accident, war or threat of war, sabotage, insurrection, civil disturbance, measures of any kind on the part of any governmental, parliamentary or local authority, import or export relations or embargoes, strikes, lock-outs or other industrial actions or trade disputes, difficulties in obtaining raw materials, labour, fuel, parts or machinery, power failure or breakdown in machinery or otherwise if beyond control of the Company.
5.8 In any event and without prejudice to the above, the Company's entire liability to the Customer under the terms of this contract shall be limited to the price paid or to be paid by the Customer for the relevant Goods or the proceeds of insurance received by the Company in respect of such liability (whichever is greater).
6.1 If the Customer makes any voluntary arrangement with its creditors or becomes subject to an administration order or becomes bankrupt or goes into liquidation (otherwise than for purposes of amalgamation or reconstruction); or an encumbrancer takes possession, or a receiver is appointed over any of the property of the Customer, or the Customer ceases or threatens to cease to carry on business; or the Customer shall suffer any analogous proceedings under foreign law; or the Company reasonably apprehends that any of the events mentioned above is about to occur in relation to the Customer and notifies the Customer accordingly THEN ,without prejudice to any other right or remedy available to the Company , the Company shall be entitled to cancel the contract forthwith or suspend any further deliveries under the contract without any liability to the Customer, and if the Goods have been delivered but not paid for the price shall become immediately due and payable notwithstanding any previous agreement or arrangement to the contrary and the Company shall be entitled to immediate possession of the Goods and to exercise the rights in clause 4.3 above.
7.1 Goods that have been badged or tailored in anyway such as embroidered clothing or printed tape will be non returnable.
7.2 Goods that are not as new and in an unworn, resalable condition will not be considered for return.
8.1 No waiver by the Company of any breach of this contract by the Customer shall be considered as a waiver of any subsequent breach of the same or any other provision.
8.2 Samples are chargeable unless written consent is given by the Company.
8.3 All computer data (including but not limited to embroidery designs and printed tape artwork), screens and artwork produced by the Company remain the property of the Company. Any charges for the generation of these items are for the labour involved.
8.4 Except in respect of any undisputed credit or payment due and owing by the Company to the Customer, the Customer may not withhold payment of any sum due hereunder to the Company by reason of any right to set-off or counterclaim which the Customer or any other member of the same group of companies as the Customer may have or allege to have for any reason whatsoever.
8.5 The Customer shall not assign, transfer or in any other manner make over to any third party the benefit and/or burden of the contract or any part thereof without the Companies prior written consent.
8.6 Any notice to be given shall be in writing addressed to that other third party at its registered office or principal place of business or such other address as may at the relevant time have been notified to the party giving the notice and may be delivered personally or by first class recorded delivery post. A notice shall be deemed to have been served (if personally delivered) at the time of delivery or (if sent by first class recorded delivery post) forty-eight hours after posting.
8.7 If any provision of these conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these conditions and the remainder of the provision in question shall not be affected thereby.
8.8 The contract and the construction, validity and performance thereof shall be governed by the laws of England and Wales and the parties hereby submit to the exclusive jurisdiction of the English and Welsh Courts in respect of any dispute suit or proceedings which may arise out of or in connection with the contract.
8.9 When a customer requests us to reproduce an image/logo it is the duty of the customer to ensure that they have obtained the permission to do so and Viking Industrial Products Ltd assumes that you have obtained the permission to use it. We reserve the right to request the permission in writing. We cannot reproduce copyright images on garments/items without you having the permission of the copyright owner. By placing the order with us you are confirming that you have the required permission and that you indemnify Viking Industrial Products Ltd against any claims and costs that may arise in respect of carrying out your order.
By placing an order you confirm your acceptance of the above terms as governing the contract with the Company to the exclusion of all other terms. If you do not agree with the terms please do not place an order.
Registred Office Address:
Viking Industrial Products Ltd,
Unit 1, Coronation Business Park
Hard Ings Road
Keighley
West Yorkshire
BD21 3ND
UK - England & Wales
Registered in England and Wales No. 2385727
VAT No. GB500552887
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